Title	What is the process to request a RMA for a BW Technologies product?

Article Number	000008555

Question / Problem

What is the process to request a RMA for a BW Technologies product?

Environment

BW Technologies Products
Honeywell Gas Analysis & Safety
HGAS
Gas and Flame Detection
Gas Detection - Portables
Service and repair

Answer / Solution

If you have an instrument that needs to be sent in for repair, the proper course depends on whether you are a distributor or an end-user.

If you are an end-user, contact the distributor from whom you purchased the instrument. They can process an RMA for you.

If you are a distributor, you have three ways to proceed:

Send an email to BWA.RMA@honeywell.com (For US) or BWC.RMA@honeywell.com (For Canada and not LA customers).
Go to our Website and Register for the RMA Portal.
Call 1-800-323-2000 and select option 2 for Portables and then option 3 for Returns, Repairs and Warranty.

If you are a Brazilian distributor, please contact the support team sending an email to support.his@honeywell.com
For Latin American distributors (except Brazil), please send an email to soporte.his@honeywell.com

We need the following information:

Full contact information, including Name, Company, Address, Phone Number, and Email address.
Serial Number of the instrument that needs repair.
Reason for repair.
If this is for a Warranty replacement request, please include part number, part serial number, and fault description

*If you are using the website and are unable to find your product, please contact BW Technologies Systems by phone at the number above selecting Option 2 for Portables then Option 3 for Returns.

URL Name What-is-the-process-to-request-a-RMA-for-a-BW-Technologies-product